Nonviolent Communication as a Tool for Conflict Resolution in the University Setting: A Qualitative Study

Abstract

Background: Nonviolent Communication (NVC), developed by Marshall Rosenberg, is a communication framework designed to resolve conflicts by fostering empathy, mutual understanding, and collaborative problem-solving, rather than resorting to blame or judgment.

Aim of the study: To explore the lived experience of nursing students and educators regarding the use of nonviolent communication in conflict resolution in the university setting.

Research design: A phenomenological approach was used to conduct the existing study.

Setting: The study was conducted at the faculty of Nursing, Zagazig University.

Subjects: A purposive sample of 40 individuals from Students and 40 individuals from nursing educators.

Tools of data collection: Two tools were used: Socio-demographic data sheet, and In-depth interview and focus groups. The interview data was analyzed using the NVivo V.12 software based on the reflexive intuitive thematic analysis method.

Results: Participants’ perspectives on Nonviolent Communication (NVC) revealed three major thematic areas. First, concerning the sources of conflict within the university environment, key themes emerged: Administrative and logistical challenges, Discrepancies in teaching and learning processes and Issues related to student–teacher relationships and mutual respect. Second, regarding the understanding of NVC, themes included: Awareness of the core principles of NVC, Emphasis on empathy and compassion in communication and application of NVC strategies in real-life situations. Third, with respect to the perceived effects of NVC on conflict resolution, participants emphasized: The effectiveness of NVC in managing and resolving conflicts, The role of empathy and compassion in facilitating understanding and the practical application of NVC techniques in academic settings C

onclusion: Nonviolent Communication was perceived as an effective strategy for addressing both interpersonal and institutional conflicts within the academic environment.

Recommendations: It was recommended that NVC training be integrated into university curricula to promote healthier communication, reduce conflict, and foster more empathetic academic interactions.